General. PsychNook.com is owned by iCam Professional Services, Ltd. The following presents important information relating to iCam Professional Services, Ltd.’s comprehensive Privacy Policy. Because protecting your privacy is very important to iCam Professional Services, Ltd., we have established a privacy policy that safeguards your personal information, and are committed to protecting its confidentiality. We will limit the collection and use of personal information, or Individual Information (as defined below), to what is necessary to administer our business and provide you with the highest quality service. UNLIKE ALMOST ALL PROVIDERS OF ONLINE VIDEO SERVICES, we will NOT disclose, share, or use for any purpose other than to provide the services requested, ANY Individual Information, unless by order of subpoena, or if the disclosure of Individual Information to your credit or debit card bank or the bank with which you hold a Direct Debit account may help us prove the legitimacy of your credit card or debit charge or bill.

Types of Individual Information. . Individual Information is any information, data or records that relate to your iCam Professional Services, Ltd. membership or use of iCam Professional Services, Ltd.’s services, and identifies you or your individual Member account. The three types of Individual Information are; (1) “identity and billing information,” such as your name, street address, telephone number, billing information, and any screen names associated with your account; (2) “navigational and transactional information,” such as information about where you go or what you buy through iCam Professional Services, Ltd.; (3) “private communications,” such as the contents of email, or therapy session communications.

Member Identity and Billing Information

Collection and Storage. We may maintain the following types of identity and billing information: your name, street address, telephone number(s), length of membership, and payment information. We may also keep information on your communications with our Customer Service department, and general account history, such as accumulated usage credits or written complaints relating to your account. We safeguard Individual Information from unauthorized access and only authorized employees or agents who need to carry out legitimate business functions are permitted access to Members’ Individual Information. Employees who violate iCam Professional Services, Ltd. privacy policies are subject to disciplinary actions, including termination and legal action when appropriate. We may use agents, who are bound by strict confidentiality guidelines, to perform storage, processing, and other limited functions on iCam Professional Services, Ltd.’s behalf.

Use. We use identity and billing information to administer our business and to ensure that you are properly billed.

Disclosure. We do not release Members’ telephone numbers, credit or debit card numbers, or checking account or other bank account numbers (or other Individual Information, such as navigational or transactional information or private communications content). Our policy is not to disclose identity information to third parties that would link a Members screen name(s) with a Members actual name, unless required to do so by law or legal process served on iCam Professional Services, Ltd. (e.g. a subpoena). iCam Professional Services, Ltd., at its sole discretion, reserves the right to make exceptions to this policy in extraordinary circumstances on a case-by-case basis. When feasible, we do allow our Members to access and verify their Member Identity and Billing Information. We also allow our Members to request corrections to this Information. iCam Professional Services, Ltd. intends to abide by applicable laws governing the disclosure to governmental entities of Individual Information and other records. If we are under a legal obligation to disclose Individual Information to a private citizen or entity, we will make efforts under the circumstances to notify the affected Member(s) in advance of releasing it in order to provide the Member(s) an opportunity to pursue any available legal protection.

Navigational and Transactional Information

Collection.We may collect and store certain navigational and transactional information, such as data on the choices you make from the range of available services, and the times and ways you use iCam Professional Services, Ltd. services.

Use. iCam Professional Services, Ltd. uses navigational and transactional information tprogramming and editorial research. For example, we may use this information to understand our Members’ reactions to menu items, Content, and services offered through iCam Professional Services, Ltd. and to customize iCam Professional Services, Ltd. based on our Members’ interests.

Disclosure. iCam Professional Services, Ltd. will not disclose to third parties navigational or transactional information (e.g. what you view or who you communicate with through iCam Professional Services, Ltd.), except to comply with applicable law or valid legal process (e.g. search warrant or court order).

Private Communications

Collection and Storage. iCam Professional Services, Ltd. computer system does not record or retain any provider / client communications, except for the initial engagement chat.

Use. iCam Professional Services, Ltd. treats private communications on or through iCam Professional Services, Ltd.’s platform as strictly confidential. iCam Professional Services, Ltd. does not access, use, store, or disclose the contents of private communications, except in limited circumstances as specifically provided below. Your video communications with the provider are not stored and are encrypted end-to-end. You acknowledge that private communications directed at a person or entity, including iCam Professional Services, Ltd., may be used or disclosed by the intended recipient(s) without restrictions relating to privacy or confidentiality.

Disclosure. iCam Professional Services, Ltd. does not access or disclose the contents of private communications (e.g. email, private rooms, online communications), unless it in good faith believes that such action is necessary (1) to comply with applicable law or valid legal process (e.g. search warrant or court order); (2) to in emergencies when iCam Professional Services, Ltd. believes that physical safety is at risk.

Compelling Obligation

Although iCam Professional Services, Ltd. will take all reasonable measures not to disclose information about you or the contents of your communications, we may be compelled to do so in the good faith belief that such action is reasonably necessary (a) to comply with the law; (b) to comply with legal process; (c) to enforce these terms and conditions; (d) to respond to claims that any content violates the rights of third parties; or (e) to protect the interests of iCam Professional Services, Ltd. or its customers.